Refund Policy

Effective Date: Aug 1, 2025

Thank you for choosing RishteyBazaar.in for your matrimonial search. We aim to provide high-quality services to help you find a suitable life partner. Please read our Refund Policy carefully before purchasing any of our paid membership plans or services.

1. General Policy

All payments made to RishteyBazaar.in for any premium plans, membership subscriptions, or add-on services are non-refundable.

By making a payment, you agree to our no-refund policy and acknowledge that you have read and understood the features and limitations of the service purchased.

2. No Guarantee of Match or Success

Our platform facilitates introductions but does not guarantee marriage, engagement, or a specific number of responses or matches. Therefore, refunds will not be issued for:

• Lack of responses or suitable matches

• Delayed responses from other users

• Match outcomes not meeting user expectations

• Personal dissatisfaction with the service

3. Duplicate Payment

In case of accidental duplicate payments, users are entitled to a refund of the extra amount paid. You must contact our support team within 7 days of the transaction with proof of payment.

4. Technical Errors

If you are charged due to a technical error or system issue (e.g., payment deducted but service not activated), we will resolve the issue or process a refund upon verification.

5. Service Cancellation

You may cancel your subscription at any time, but no refunds will be provided for the remaining duration of the subscription period.

Auto-renewal (if applicable) can be turned off through your account settings. If you face issues with cancellation, contact our support before the renewal date.

6. Chargebacks and Disputes

If a chargeback or payment dispute is raised without contacting us first, we reserve the right to:

• Suspend or permanently disable your account

• Dispute the claim with supporting documentation

• Ban the user from future services

7. How to Request a Refund (if applicable)

If your case qualifies under our limited refund criteria (duplicate/technical error), please send an email to:

Email: billing@rishteybazaar.in
Include:

• Your registered email/username

• Transaction ID and date of payment

• Reason for the refund request

• Proof of payment (screenshot or bank statement)

Our billing team will review your request and respond within 5–7 business days.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.